Services Web Messaging
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Elevate Your Customer Support with Web Messaging

90% of customers value immediate responses to their queries, meaning Lemon's instant messaging management services are your first call solution. Not to just meet, but surpass customer expectations, enhancing their satisfaction and loyalty to your business.

Web chat

Your Experts in Web Messaging

Transform your website into a hub of real-time conversations with instant messaging. Engage visitors the moment they need assistance, ensuring quick and effective communication to boost customer satisfaction:

Automatically invite visitors to message at key decision-making moments, tailored by specific business rules.
Employ skills-based routing to connect visitors with the most suitable support agent, enhancing the efficiency and relevance of support.
With typing indicators, reassure your visitors that help is on the way, enhancing the interactive experience.
Agents can tailor canned responses on the fly, personalising the conversation and improving engagement.
Effortlessly escalate chats to phone calls when needed, ensuring a continuous and satisfying customer journey.
Post-chat surveys allow customers to share their experience, providing valuable insights to further refine your support services.

Use Lemon Contact Centre's expertise in online instant messaging to turn your website into a dynamic tool for customer engagement, driving satisfaction and business growth.

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Dedicated to you
& your customers

Icon webchat

Easy
setup

We’ll help you set up a web chat; it’s as simple as inserting a small piece of code into your website.

Quality

Quality
assured

Dedicated account manager to ensure that you are completely happy with our service.

Process

We’ll adapt
to your systems

We integrate and work on your CRM system, saving you time and improving the customer journey.

Transcript

Full
transcripts

You can get a full conversation transcript, so you know exactly what's been typed.

Bill

Transparent
invoicing

Clear and transparent invoicing, which means that you can manage your budget effectively.

Let’s talk

A Trusted Partner

alt="Lemon Contact Centre man and woman having a meeting"

We have committed to achieving and retaining international standards so you can be assured of the quality of our customer services and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.

“‘We have found Lemon to be the ideal solution to our business needs and their staff are always pleasant, helpful and professional" Facilities Management Company
Customer stories

UK staffed 24/7 Instant Messaging - get in touch today

24/7 Availability UK based Bespoke service

0800 612 7595

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How can we help?

For fresh outsourcing ideas, talk to us today.

0800 612 7595 Chat with us on WhatsApp