Terms and Conditions
Last Reviewed 23/04/2026
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lemon Contact Centres’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Lemon or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 1, Lockheed Court, Preston Farm Business Park Stockton-on-Tees, TS18 3SH. Our company registration number is 05941029 (England and Wales). The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Cookie Policy
V7. Updated: 15 April 2026
Overview
This cookie policy explains what cookies are and how Lemon Business Solutions use them. This policy allows users to understand what type of cookies Lemon use, the information they collect by using cookies and how that information is used. For further information on how Lemon use, store and keep user’s personal data secure, please refer to our Privacy Policy.
Policy Statement
Our website uses small text files known as cookies on a visitor’s computer, tablet, or mobile device to collect and store information about how the website is used. Cookies help websites function properly, improve efficiency, enhance user experience, and provide reporting information.
Cookies used on our website fall into the following categories:
- Essential Cookies – These cookies are necessary for the operation of the website and cannot be switched off in our systems. They enable core functionality such as page navigation, security, network management, accessibility, and access to secure areas of the website. Without these cookies, the website cannot function properly.
- Preference Cookies – These cookies allow the website to remember choices you make (such as language preferences or communication preferences) and provide enhanced, more personalised features. They may also enable services such as live chat, WhatsApp contact, and other interactive tools.
- Analytics Cookies – These cookies collect information about how visitors use our website, such as which pages are visited most often, how users move around the site, and whether they encounter errors. This information helps us measure and improve website performance and user experience. Analytics cookies are only used where you have provided consent.
- Marketing Cookies – These cookies are used to deliver relevant advertisements to users and measure the effectiveness of marketing campaigns. They may track browsing activity across websites and help us display advertisements on third-party platforms. Advertising cookies are only placed where you have provided consent.
We use cookies for the following purposes:
- To support site navigation and website user experience
- To enable you to contact us via our website
- To analyse website visitor data, including pages visited and user behaviour
- To advertise Lemon through relevant and applicable advertisements
- To assess the effectiveness of marketing campaigns
Non-essential cookies, including functional, analytics, and advertising cookies, are only activated where you have provided your explicit consent through our cookie consent banner when you first visit the website. You can also manage or withdraw your consent at any time by adjusting your browser cookie settings or by clearing previously stored cookies from your device.
Type of Cookies/ Technology |
Name/ID |
Description |
Duration |
Manage Settings |
Essential Cookies |
craft_csrf |
This is a first party cookie set by Craft CMS. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention whenever a form is used. |
Session |
As essential cookies are required to operate the website, there is no option to opt out of these cookies. |
rc::a |
This is a third-party cookie set by Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks. |
Never Expires |
||
rc::c |
This is a third-party cookie set by Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks. |
Session |
||
Functional Cookies |
visitor_info1 |
This is a third-party cookie set by YouTube (Google) to measure bandwidth that determines whether the user gets the new or old player interface. |
6 months |
Users can choose to opt out of these functional cookies when accessing www.lemoncontactcentre.co.uk. Users can also control cookies via their browser settings. |
ytidb::last_ |
This is a third-party cookie set by YouTube (Google) to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
Never Expires |
||
__secure- |
This is a third-party cookie set by YouTube (Google) and used to protect user security and prevent fraud, especially during the login process. |
6 months |
||
__secure-rollout_ |
This is a third-party cookie set by YouTube (Google) to manage feature rollout and experimentation. It helps Google control which new features or interface changes are shown to users as part of testing and staged rollouts, ensuring consistent experience for a given user during an experiment. |
6 months |
||
__secure-yec |
This is a third-party cookie set by YouTube (Google) to detect spam, fraud, and abuse. It helps ensure ad impressions are valid and, in some contexts, stores user preferences for embedded video players. |
13 months |
||
__secure-bucket |
This is a third-party cookie set by Google to support secure session handling and reliable delivery of Google embedded services |
6 months |
||
visitor_privacy |
This is a third-party cookie set by YouTube (Google) and is used to store the user's cookie consent state for the current domain. |
6 months |
||
Analytics Cookies |
ysc |
This is a third-party cookie set by YouTube (Google) and is used to track the views of embedded videos on pages. |
Session |
Users can choose to opt out of these analytics cookies when accessing www.lemoncontactcentre.co.uk. Users can also control cookies via their browser settings. |
Other |
LinkedIn Insight Tag |
This is a third-party technology which is used to measure the effectiveness of LinkedIn advertising campaigns by tracking website conversions and visitor interactions. It also enables retargeting and helps deliver relevant advertisements to users on LinkedIn. |
Duration varies depending on LinkedIn settings (typically 30–90 days) |
Users can choose to opt out of non-necessary technologies when accessing www.lemoncontactcentre.co.uk. Users can also the use their personal data for LinkedIn advertising via their LinkedIn account settings. |
Some third-party cookies used on our website, such as those provided by Google and LinkedIn, may involve the transfer of cookie-collected personal data outside the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect any personal data collected through cookies in accordance with applicable data protection laws.
By using and browsing the Lemon website, you consent to cookies being used within accordance with our policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.