Service Packages
Find the perfect Lemon Package for your needs, whether you’re a growing firm or an established enterprise, our solutions are designed to scale with you.
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | 1000 mins | >1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 Support | ||||
| Call Answering | ||||
| Email Management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging Apps (e.g. Whatsapp) | ||||
| Third Party Systems & Portals | Up to 5 | Up to 5 | Unlimited | |
| Service Level Reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live Dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase | ||||
| Call Recording |
Find
your
package
Platinum package
Our Platinum Tier is our premier solution which provides you with dedicated operators who will become a valued extension of your team.
Our premier solution gives you the scalability, flexibility and resilience to grow your business with the complete peace of mind that we are there to support you every step of the way.
Bronze package
Our entry level service which is perfect for small companies, or even larger companies with a minimal need. A great solution for those seeking a fundamental call answering service, freeing you to focus your precious time on the key areas needed to grow your business.
Silver package
Perfect for companies requiring support of less than 5000 minutes per month, our Silver Tier can help you achieve your business objectives by saving you the time, money and hassle of deploying an in-house solution.
Gold package
Ideal for companies requiring support of over 5000 minutes, our Gold Tier can help you achieve greater efficiency and performance, with Lemon as your trusted outsource partner.
Happy Customers, Happy Engineers, Happy You!
A wide range of services
We offer bespoke solutions for all industry sectors including:
- Call Management
- Call Answering - Inbound / Outbound / Blended
- Web Messaging
- Email management
- Messaging apps & SMS
- Business Process Outsourcing
stories
Omnichannel support for your business and customers
24/7 Availability UK based Bespoke service