Why Choose Lemon Diagnostic Tools & Knowledgebase

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Diagnostic tools & knowledgebase

Bespoke software that cuts your costs. Using our bespoke diagnostic tool and knowledgebase, we will increase first call fixes and reduce costly call-outs.

System and process experts

Enhance your customers' experience and promote efficiencies through increased first call resolution using our bespoke tools and knowledgebase.

World leading Genesys Cloud Contact Centre omnichannel software

Diagnostic Tool to perform fault triaging and increase first call resolution

Knowledgebase to empower operators to answer customer queries on first contact

Bespoke database to ensure that the correct data is captured on every interaction

Transparent management information and live dashboards giving you unparalleled insight

Easy and secure access to call recordings enabling complete confidence and trust

A fresh, dynamic approach to call management. We’re here to help your business with our bespoke solutions

Enhanced
service delivery

Communications
Stack

Easy integration of communication channels into your service delivery E.g. Livechat and WhatsApp.

Bespoke Database
Builds

The database forms we use to manage your service will be tailored to your exact process requirements.

Reporting
Dashboards

Full visibility of live and historical data using Grafana dashboard technology to put you in full control.

On-Call Rota
Portal

Use our on-call portal to manage your teams and ensure that that the right person is always contacted.

Diagnostic
Tools

We can build bespoke diagnostic flows to triage simple customer service queries to technical fault finding.

Knowledgebase
software

Use our knowledge database to put your information at the fingertips of our operators to enhance customer interactions.

Let’s talk

A trusted partner

We have committed to achieving and retaining international standards so you can be assured of the quality of our service and that your data is safe with us.

We hold ISO9001 for Quality Management and ISO27001 for Information Security, as well as being PCI-DSS compliant and a Real Living Wage employer.