Service Packages
Find the perfect Lemon Package for your needs
Find your package
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Dedicated agents | ||||
| Shared agents | < 1000 mins | 1000 to 5000 mins | > 5000 mins | Overflow optional |
| 24/7 support | ||||
| Call handling | ||||
| Email management | ||||
| SMS | ||||
| Web Messaging | ||||
| Messaging apps (e.g. Whatsapp) | ||||
| Third party systems & portals | Up to 5 | Up to 5 | Unlimited | |
| Service level reviews | Biannually | Quarterly | Monthly | Weekly |
| Standard SLA | ||||
| Bespoke SLA | ||||
| Live dashboard | ||||
| On-Call Matrix | ||||
| Triage Tool | ||||
| Knowledgebase |
What’s the best package for me?
Platinum
Our premier solution gives you the scalability, flexibility and resilience to grow your business with the complete peace of mind that we are there to support you every step of the way.
Gold
Achieve greater efficiency and performance, with Lemon as your trusted outsource partner.
Silver
Save the time, money and hassle of deploying an in-house solution.
Bronze
A great solution for those needing a basic call answering service.
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service
Happy Customers, Happy Engineers, Happy You!
A wide range of services
We offer bespoke solutions for all industry sectors including:
- Call answering
- Live chat
- Email management
- Messaging apps & SMS
- Business Process Outsourcing
Your customers
deserve the very zest
24/7 Availability UK based Bespoke service